[Go Back]

 
















Shipping Policy

Shipping Policy


Products ship within 5 business days, or in many cases the same day. Products are shipped using UPS, USPS, or USPS Priority. Shipping insurance is recommended, especially for glass items, but not required. Shipping fees include minimal handling fee for packing materials and processing, and in most cases our handling fee is less than a dollar.


Refund Policy

Refund Policy


Requests for returns must be emailed to: returns@atticavenue.com, within 30 days of being shipped. Once received we email you back with instructions on where to ship your return. Items must be returned postpaid (no C.O.D. returns accepted), in unmodified, saleable condition. Returns can be made by properly packing and shipping the returnalbe merchandise with a copy of the printout you received with the order, and any additional information that will help us process your return quickly. Custom orders are not returnable. Some returned items will require a 15% restocking fee.

Requests for refunds must also be emailed to: returns@atticavenue.com, within 30 days of being shipped. Refunds will be granted only if product is not as described within the listing, and/or if by accident we missed a product flaw during our quality inspection process, and the flaw is not described within the listing.
Refunded item must be returned and buyer will pay return shipping. Shipping cost is not refundable.

If shipping insurance was purchased, and your item arrives broken or damaged, the buyer is responsible for submitting an insurance claim with their Postal Carrier. It is the buyer's responsibility to make that claim and in most cases, the buyer needs to provide the Postal Carrier with the original box, the damaged or broken item, and all packing materials.


Privacy Policy

Privacy Policy


Your name, address, payment information, and usually telephone number are necessary to ship an order, and we request your email address so that we can advise you of when and how it's shipped. This information is required to provide products and services which you request and to keep in touch with you, our customer. All information you supply to us is kept confidential.